Frisk Meals | Ashland, Jacksonville, Medford | (541) 601-7923

Here a few questions that may cross your mind. While we think we’ve covered everything, please feel free to contact us with any additional questions you may have.

Q: When will my order be ready? Where do I pick up? 

Meal orders are delivered every Monday morning. During your check out process you will be prompted to select a Pickup Location. You can find pickup locations and hours here. Orders must be entered by midnight of the previous Thursday for inclusion in the following Monday delivery. You will receive an automated email confirming your order and designated Pickup Location. 

Q: How will my meals stay fresh until I pick them up? 

Your meals will be hand-packed in our hand-crafted, insulated Frisk Crates. Be sure you are aware of the available pickup times at your designated Pickup Location (some locations have restricted times for pickup). Our crates are designed to keep your meals fresh for up to twelve (12) hours, allowing plenty of time for you to pick them up. DO NOT REMOVE THE ICE PACKS that are inside the crates. 

We recommend transferring your meals to a refrigerator as soon as possible to maintain extended freshness.

Q: Your meals state 4-oz. portions but they weigh less? 

All of our meal serving sizes are weighed and measured uncooked, which accounts for any disparity.

Q: I have food sensitivities. Do you accommodate for food allergies, etc? 

All of our meals are nut free and dairy free. With the exception of meals selected with rice (we cannot guarantee if the rice we source was processed with other grains not classified as gluten free), all our meals are gluten free, as well. Where we are able, we have indicated with the following icons:

       

Q: How will I know which crate my meals are in? 

You will be assigned a crate number once you place your order. A confirmation email will be sent to you confirming your meal order, pickup location and crate/tote assignments. We recommend carrying the crate by the handles only if it contains fewer than 10 meals. Otherwise, please pick up the crate from the bottom. If your order is 16 meals or more, you will be assigned your own individual crate(s). Orders of 15 or less meals you will be assigned one or more insulated totes and stored inside our hand-crafted, insulated Frisk Crates.

These crates and totes allow us to deliver on our Frisk Freshness Guarantee. 

Q: How does the crate and tote exchange work?

Each week your order will be delivered to your desired pickup location packed in our specially designed, hand-crafted, insulated Frisk Crates. The crates are numbered. Depending upon the size of your order, you will either pick up an entire crate or be instructed which crate contains your meal tote(s). In some cases, you may be picking up more than one crate and/or tote(s). 

NOTE: Empty crates and totes must be returned each Monday, whether you place another order or not. Unreturned crates and totes will be subject to a replacement fee of $50 (for each crate) and $25 (for each tote).

Q: What if I am unable to pick up my meal plan or the pickup location is closed?

Because we stand by our “Frisk Promise” to deliver fresh food, your meal must be picked up by the end of our Monday delivery day. Pickup hours do not reflect the pickup location’s hours of operation. All meals still left at pickup location closing will be donated to a local food bank. 

Q: Can someone else pick up my meals for me?

Absolutely. At Frisk, we believe in the honor system. You can arrange for a friend or fitness partner to pick up your meal for you at your designated pickup location. They just need to know the name associated with your order. They must also bring your prior week’s crate or tote with them to return or you will be charged a crate or tote replacement fee (see Frisk Policy).

Q: What if I get someone else’s order by accident?

Please notify Frisk at (541) 601-7923 as soon as possible and return crate to it’s original pickup location.

Q: Do you deliver on holidays that fall on a Monday?

Should 4th of July, Christmas Day or New Year’s day fall on a Monday, delivery will be scheduled for the following business day. Otherwise, in the event of any other unscheduled interruption it will be posted on our website and/or you will receive an email notification.

Q: Is it possible to arrange delivery right to my home?

For an additional fee, we will deliver your weekly order, packed in our specially designed, hand-crafted, insulated Frisk Crates, right to your front door. Orders of 15 or fewer meals will be assigned one or more insulated totes. We cannot accommodate special requests other than to leave at your doorstep. Home Delivery orders will arrive between 9 a.m. and 2 p.m. every Monday. Our crates are designed to keep your meals fresh for up to twelve (12) hours. You will need to leave your previous week's crate or tote on your front porch in exchange for your next delivery. If you do not order meals for the following week delivery you must bring your crate or tote to one of our pickup locations. 

Q: What do I with my used smoothie jars?

We ask that you rinse out and return your smoothie jars for us to reuse in the future. Recycling your totes is also welcome. Simply leave them at your designated Pickup Location.

Q: What if there is spoilage? 

Any spoilage detected must be reported via email or by calling (541) 601-7923 no later than noon the following day (Tuesday) of your pickup. We will make arrangements with you at that time. Please see Meal Tips for storage, heating, and eating.

For more information about keeping specific types of food fresh longer we recommend this FoodKeeper App from FoodSafety.gov.

Q: What if I have committed to a monthly plan and change my mind?

We will prorate a refund if you want to cancel the remainder of your month. However, any meals already delivered are not included.

Q: If I am going on vacation, can I suspend my meals during my travels without penalty?  

Yes. We can put your order on hold for up to two weeks during the month. This does not apply to meals already scheduled for delivery. Simply contact us and let us know.

Q: I have a question that isn’t listed here.

While we tried to cover everything our Frisk Foodies might want to know about, your question might be helpful for others if it were included here. Please contact us with your question and we’ll be sure to get right back to you.

 

Frisk Policy

  • Minimum order requirement: In order to pass on the best value your minimum order must be $55 or more. We base our inventory of ingredients on a minimum number of meals. You will not be able to complete the check out process unless the minimum requirement is met.
  • Meal Packing Fee: To maintain the best freshness and refrigeration inside our crates, it is best when they are fully packed. Which is why multiple customer orders may share crate space. In order to accommodate all orders we have implemented a meal packing fee (see chart below):

Number of Meals Fee
0 - 20 meals $2.50
21 - 40 meals $5.00
41 - 60 meals $7.50
61+  and all Prix Fixe Plans no charge
  • Refund policy: If you are not completely satisfied you may cancel the remainder of your monthly order and receive a prorated refund.
  • Crate and Tote Exchange: Each week your order will be delivered to your desired pickup location packed in our specially designed, hand-crafted, insulated Frisk Crates. The crates are numbered. Depending upon the size of your order, you will either pick up an entire crate or be instructed which crate contains your meal tote(s). In some cases, you may be picking up more than one crate and/or tote(s). NOTE: Unreturned crates and totes will be subject to a replacement fee of $50 (for each crate) and $25 (for each tote). Empty crates and totes must be returned each Monday, whether you place another order or not. 
  • Go Green: We strongly believe in sustainability and managing waste. And we hope our customers do, too. We ask that you return your smoothie jars each week so we can reuse them. 
  • Frisk Fresh: Our prepared meals will stay fresh up to twelve (12) hours in our insulated crates and up to six (6) days in the refrigerator. We recommend transferring your meals to a refrigerator as soon as possible. DO NOT REMOVE THE ICE PACKS that are inside the crates. They help provide additional refrigeration.
  • Spoilage: Our crates will insulate up to 12 hours. We are not responsible for meals left in your vehicle or other areas without proper refrigeration. All meal containers have a clearly marked expiration. For more information about keeping specific types of food fresh longer we recommend this FoodKeeper App from FoodSafety.gov 
  • Frisk Indemnification: Frisk is fully insured as a Preparation and Packaged Food company and has met the licensing requirements outlined by the state of Oregon. 
  • Pickup location hours and availability: You must pick up your Frisk order during the listed business hours. If you can not pick up your order it will be donated to a homeless shelter or food bank in the community. Pickup Location schedules are subject to change without notice as they are not owned or managed by Frisk. Pickup hours do not reflect the pickup location’s hours of operation.
  • Stolen Meals: Frisk operates on an honor system and is not responsible for missing meals. 
  • Guaranteed Monday delivery: Orders must be received no later than midnight the Thursday of the previous week to guarantee delivery.
  • Monday holidays: Should 4th of July, Christmas Day or New Year’s day fall on a Monday, delivery will be scheduled for the following day.
  • Limited meal production: Due to availability of produce and production facilities, Frisk limits food prep to 600 meals per week or 2400 meals per month. Should your order fall outside this restriction we will put your order at the top of the following month’s slot.
  • Frisk Ingredients: While we make every effort to provide only fresh, locally-grown, organic produce and grass- or grain-fed meats, substitutions may occur subject to seasonality and availability.